Returns & Refund Policy

1. Our Commitment

At THOBESTAR, we take pride in the quality of every product we create. We want you to shop with confidence, and if your purchase is not quite right, we’re here to help.

This Returns & Refund Policy explains how returns, exchanges and refunds are handled for purchases made through our website.

Nothing in this policy affects your statutory rights under applicable consumer protection laws.

2. 30-Day Returns

We offer a 30-day return period from the date your order is delivered.

To qualify for a return, your item must:
• Be returned within 30 calendar days of delivery.
• Be unworn, unused and unwashed.
• Be in its original condition.
• Have all original tags attached.
• Be returned with its original packaging where reasonably possible.

Items returned in a condition suggesting wear, damage, alteration or washing may not be eligible for a refund.

3. Non-Returnable Items

Unless required by law, we cannot accept returns for:
• Personalised or customised products.
• Gift cards.
• Final Sale or Non-Returnable items.
• Underwear.
• Socks where the sealed packaging has been opened.

Your statutory rights remain unaffected if an item is faulty or not as described.

4. Faulty, Damaged or Incorrect Items

Please inspect your order promptly upon delivery.

If you receive a faulty, damaged, incorrect or defective item, contact us as soon as reasonably possible. We may offer a replacement, repair, refund or another remedy available under consumer law. Photographs may be requested to assist with assessment.

5. How to Request a Return

Email: support@thobestar.com

Please include:
• Order number
• Full name
• Email address used for the order
• Reason for return
• Photographs where applicable

Once approved, we will provide return instructions.

6. Return Shipping

Unless the return is due to our error or required by law, customers are responsible for return shipping costs.

We recommend using a tracked delivery service. THOBESTAR is not responsible for returns lost or damaged in transit.

7. Refunds

Once your return has been received and inspected, we will notify you of the outcome.

Approved refunds will be issued to your original payment method. Original shipping charges are not normally refundable unless required by law or where the return results from our error.

8. Exchanges

We currently do not offer direct exchanges. If you require a different size, colour or product, please return the original item for a refund and place a new order.

9. Promotional Items

Refunds reflect the amount actually paid. Promotional discounts may be adjusted if returning part of an order changes eligibility for the promotion. Free promotional items may need to be returned where they formed part of a qualifying offer.

10. Failed Deliveries & Refused Shipments

If an order is returned because an incorrect address was provided, delivery was refused or the parcel was not collected, we may deduct return shipping costs before issuing a refund where permitted by law.

11. International Orders

Customers outside the United Kingdom are responsible for customs duties, taxes and import charges imposed by local authorities. These charges are non-refundable by THOBESTAR.