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THOBESTAR (“THOBESTAR”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, disclose, store and safeguard your personal information when you visit our website, create an account, purchase our products, contact us, or otherwise interact with our services.
We process personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and other applicable data protection laws.
By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.
The data controller responsible for your personal information is:
THOBESTAR LTD (to be updated upon incorporation)
Registered Office: 182-184 High Street North, East Ham, London E6 2JA
Company Number: 17362097
Email: support@thobestar.com
Information you provide:
• Full name
• Billing address
• Delivery address
• Email address
• Telephone number
• Order and purchase information
• Customer service enquiries
• Communications you send to us
• Account information (where customer accounts are available)
Information collected automatically:
• IP address
• Browser type and version
• Device and operating system information
• Website usage data
• Referring website information
• Pages visited and time spent on our website
• Cookie identifiers
• Diagnostic and technical information
We use your personal information to:
• Process and fulfil your orders
• Process payments securely
• Arrange delivery of your purchases
• Manage your customer account
• Provide customer support
• Respond to enquiries
• Detect, investigate and prevent fraud
• Improve our website, products and services
• Maintain website security
• Comply with legal and regulatory obligations
• Protect and enforce our legal rights
We do not sell or rent your personal information to third parties.
We process personal information on one or more of the following legal bases:
• Performance of a contract
• Compliance with legal obligations
• Legitimate interests pursued by THOBESTAR
• Your consent, where applicable
We use Stripe, PayPal and Crypto.com Pay to process payments securely.
THOBESTAR does not collect or store your complete payment card details, cryptocurrency wallet credentials or other sensitive payment authentication information.
Payment providers process your payment information in accordance with their own privacy policies, terms and applicable regulatory requirements.
Our online store is powered by WooCommerce.
WooCommerce processes information necessary to process customer orders, maintain order records, calculate taxes and shipping, manage customer accounts (where available), and improve your shopping experience.
We may disclose your personal information where necessary to operate our business or where required by law.
Recipients may include:
• Stripe
• PayPal
• Delivery and logistics providers
• Website hosting and technology service providers
• Professional advisers
• Regulatory authorities where legally required.
Some service providers may process personal information outside the United Kingdom. Where this occurs, appropriate safeguards are implemented in accordance with applicable data protection laws.
We use cookies to enable essential website functionality, maintain your shopping basket, remember preferences, improve performance, analyse website usage and enhance website security.
We retain personal information only for as long as necessary to fulfil orders, comply with legal obligations, resolve disputes and protect our legal rights. Information is securely deleted or anonymised when no longer required.
We maintain appropriate technical and organisational security measures to protect personal information against unauthorised access, loss, misuse, disclosure, alteration and destruction.
You may have the right to:
• Access your personal information
• Correct inaccurate information
• Request deletion
• Restrict processing
• Object to certain processing
• Request data portability where applicable
• Withdraw consent where processing relies on consent
Our website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.
We may update this Privacy Policy from time to time. The latest version will always be published on our website with the updated revision date.
THOBESTAR LTD
Email: support@thobestar.com
Registered Office: 182-184 High Street North, East Ham, London E6 2JA
Company Number: 17362097
If you are not satisfied with our response, you may lodge a complaint with the Information Commissioner’s Office (ICO). We encourage you to contact us first so we can try to resolve your concerns.
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